Manage support tickets and messages
Manage support tickets with email integration and task automation. Assign, prioritize, and track requests. Collaborate with teams and customers in real time. View analytics and dashboards for performance insights.
Showing 1–20 of 1,000 ranked alternatives.
Zoho Corporation
Manage customer tickets on the go
Manage customer support tickets with priority settings and status updates. View and respond to messages, assign tickets, and track resolution progress. Access customer history and conversation logs.
SLACK TECHNOLOGIES L.L.C.
Connect teams, send messages, track tasks
Collaborate in real time with teams, customers, and contractors. Send messages, files, and notifications. Schedule and manage meetings. Search for information and receive conversation summaries.
Smartsheet Inc.
Manage and automate workflows
Manage and automate workflows using no-code tools. Create task lists, set deadlines, and assign responsibilities. Track progress with customizable views and dashboards. Integrate with other business apps and share sheets with team members.
OneBill Software, Inc.
Manage support tickets and track issues
Create and manage support tickets with priority settings. Track customer interactions across multiple channels. Assign tasks, set deadlines, and monitor resolution progress. Access real-time analytics and generate reports.
Jitbit LP
Manage tickets, track issues, and resolve requests
Manage customer support tickets with priority levels, tags, and custom fields. Assign tickets to agents, set SLAs, and track resolution times. Integrate with email, chat, and social media. Generate reports and monitor team performance.
monday.com Ltd.
Manage tasks, track progress, and collaborate
Manage tasks and projects with customizable boards, drag-and-drop scheduling, and team collaboration. Assign tasks, set deadlines, and track progress. Integrate with calendars and email. Share files and comment on updates in real time.
FRESHWORKS TECHNOLOGIES PRIVATE LIMITED
Answer customer queries from anywhere
Manage customer support tickets from multiple channels including email, phone, chat, Facebook, Twitter, and website. View all accessible tickets, prioritize them, and respond directly from your phone.
Ai Software, LLC
Manage support tickets with AI
Interact with the Concierge chatbot to answer questions using the Knowledge Base. Browse and search the Knowledge Base for information. Manage Helpdesk tickets and track their status.
SolarWinds Inc.
Manage incidents and requests on the go
Technicians receive real-time notifications and track open incidents. They can update incident statuses, add notes, and access tickets. Employees can submit requests and view support resources.
Wrike, Inc.
Manage tasks, plan projects, collaborate in real
Manage projects with task lists, timelines, and Gantt charts. Assign tasks, set deadlines, and track progress. Collaborate with team members through comments and file sharing. Integrate with calendars and email. Generate reports and dashboards.
Eventbrite
Track ticket sales and check in attendees
Track ticket sales in real-time to monitor event performance. Check-in attendees using fast ticket scanning from any device. Monitor live attendance for smooth event management. Manage orders with reissues, cancellations, and refunds.
Box, Inc.
Capture, edit, and share documents securely
Securely store, access, and edit documents and files with storage. Annotate and share projects with collaborators. Search for files quickly. Comment on and review directly. Sync across devices and manage personal and work documents.
Drillinginfo, Inc
Create and submit field tickets
Create and submit service-based field tickets to customers. Complete tickets online or offline and submit in real time. Capture customer signatures and email copies. Take photos and attach them. Duplicate or print field tickets.
SolarWinds Inc.
Receive ticket updates via SMS.
The app receives SMS text messages from SolarWinds Web Help Desk for ticket creation or updates. Users require an account on a supported server running SolarWinds Web Help Desk version 12.1 or later and an Apple Push Notification Service certificate.
Qualtrics, LLC
Monitor metrics, track tickets, and analyze experiences
Track experience metrics like NPS and CSAT with role-based dashboards and filtering. Manage support tickets by reassigning, responding, and closing them. Receive real-time notifications for timely action.
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