Manage support tickets with AI
Interact with the Concierge chatbot to answer questions using the Knowledge Base. Browse and search the Knowledge Base for information. Manage Helpdesk tickets and track their status.
Showing 1–20 of 1,000 ranked alternatives.
Brittany Magnus
Submit tickets and view ticket status
Submit tickets by selecting categories and choosing the appropriate form. View ticket status and message technicians directly. Access and customize knowledge base topics for quick reference.
Jitbit LP
Manage tickets, track issues, and resolve requests
Manage customer support tickets with priority levels, tags, and custom fields. Assign tickets to agents, set SLAs, and track resolution times. Integrate with email, chat, and social media. Generate reports and monitor team performance.
Exceeders Limited
Customize workflows, manage requests, collaborate securely
Manage team communication with chat and private announcements. Submit and approve requests. Access a knowledge base. Track activity and manage projects. Monitor employee performance and pipeline progress.
Nilex AB
Handle helpdesk tickets on the go
Create and manage helpdesk tickets without a computer. Search existing tickets using grid or map views. Apply multiple filters to organize and locate cases efficiently.
Paycom Payroll, LLC
Manage schedules, request time off, approve pay
Manage schedules, request time off, and approve payroll directly from the . View employee data, track work hours, and access HR resources. Receive notifications and update personal information securely.
FRESHWORKS TECHNOLOGIES PRIVATE LIMITED
Answer customer queries from anywhere
Manage customer support tickets from multiple channels including email, phone, chat, Facebook, Twitter, and website. View all accessible tickets, prioritize them, and respond directly from your phone.
BMC Helix, Inc.
Request services, find FAQs, submit tickets, access
Manage company services by requesting support, submitting helpdesk tickets, and accessing FAQs. Update personal information, browse productivity apps, and modify 401k details. Order office supplies and manage onboarding processes.
Qualtrics, LLC
Monitor metrics, track tickets, and analyze experiences
Track experience metrics like NPS and CSAT with role-based dashboards and filtering. Manage support tickets by reassigning, responding, and closing them. Receive real-time notifications for timely action.
Varonis Systems, Inc
Access knowledge, get service, connect with others
Access a knowledge base for quick content retrieval, request services with one-click support, join discussion groups for community interaction, and explore additional features for enhanced user engagement.
Crisp IM SARL
Manage support tickets across channels
Manage customer inquiries across multiple channels. Reply to messages, organize conversations, and track support tickets. Integrate with other tools and access team collaboration features. View analytics and manage user permissions.
Clubfeast Inc.
Order meals and manage deliveries
Schedule and manage team meals with restaurant options. Place orders in advance, track delivery status, and receive weekly menus. View order history and receive notifications for upcoming deliveries.
FRESHWORKS TECHNOLOGIES PRIVATE LIMITED
Manage tickets, track issues, and update status
Manage incidents, track assets, and handle user requests through ticket creation and assignment. Access service catalogs and view task lists. Update user information and monitor service levels in real time.
Beekeeper AG
Manage workflows, track tasks, and connect teams
Manage team communication and workflows with real-time messaging, task assignments, and file sharing. Access company resources, submit time sheets, and track performance metrics. Integrate with existing systems for unified operations.
Syncfusion Inc.
Manage support tickets and messages
Manage support tickets with email integration and task automation. Assign, prioritize, and track requests. Collaborate with teams and customers in real time. View analytics and dashboards for performance insights.
Intellum, Inc.
Connect, share, and learn together
Connect with peers, coworkers, and students through private chat and discussion feeds. Share and discuss curriculum content, videos, and knowledge base materials. Collaborate in secure, structured learning environments.
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