Capacity
Ai Software, LLC
Manage support tickets with AI
Interact with the Concierge chatbot to answer questions using the Knowledge Base. Browse and search the Knowledge Base for information. Manage Helpdesk tickets and track their status.
Apps Like Nilex Service Platform for iPhone and iPad
Handle helpdesk tickets on the go
Create and manage helpdesk tickets without a computer. Search existing tickets using grid or map views. Apply multiple filters to organize and locate cases efficiently.
Nilex Service Platform screenshots
Ranked alternatives
Showing 1–20 of 1,000 ranked alternatives.
Freshdesk
FRESHWORKS TECHNOLOGIES PRIVATE LIMITED
Answer customer queries from anywhere
Manage customer support tickets from multiple channels including email, phone, chat, Facebook, Twitter, and website. View all accessible tickets, prioritize them, and respond directly from your phone.
BMC Helix Digital Workplace
BMC Software, Inc
Request services, find FAQs, submit tickets, access
Manage company services by requesting support, submitting helpdesk tickets, and accessing FAQs. Update personal information, browse productivity apps, and modify 401k details. Order office supplies and manage onboarding processes.
Crisp
Crisp IM SARL
Manage support tickets across channels
Manage customer inquiries across multiple channels. Reply to messages, organize conversations, and track support tickets. Integrate with other tools and access team collaboration features. View analytics and manage user permissions.
Jitbit Helpdesk
Jitbit LP
Manage tickets, track issues, and resolve requests
Manage customer support tickets with priority levels, tags, and custom fields. Assign tickets to agents, set SLAs, and track resolution times. Integrate with email, chat, and social media. Generate reports and monitor team performance.
Arizona Public Service
Arizona Public Service Company
View bills and make payments for
View billing details and energy usage for residential or commercial accounts. Make payments for electricity bills. Access energy-saving tips and APS news. Check power outage status and view an interactive outage map. Locate nearby payment locations.
SolarWinds Service Desk
SAManage
Manage incidents and requests on the go
Technicians receive real-time notifications and track open incidents. They can update incident statuses, add notes, and access tickets. Employees can submit requests and view support resources.
Zoho Desk
Zoho Corporation
Manage customer tickets on the go
Manage customer support tickets with priority settings and status updates. View and respond to messages, assign tickets, and track resolution progress. Access customer history and conversation logs.
JustCall - Cloud Phone System
SLABS Technologies Private Limited
Get calls and SMS with local numbers
Manage international calls and SMS with local or toll-free numbers in 58 countries. Create and manage call centers, helpdesks, or sales teams. Use built-in CRM, rating , and integrations for telephony.
Splashtop Business
Splashtop Inc.
Access and support your office computer remotely
Enable secure remote desktop access to office computers from mobile devices. Support IT teams with tools to manage remote sessions, monitor activity, and provide assistance across all platforms. Stream in 4K with unattended access features.
How we rank alternatives
Apps are ranked by functional similarity, category fit, rating confidence, and popularity.