The app receives SMS text messages from SolarWinds Web Help Desk for ticket creation or updates. Users require an account on a supported server running SolarWinds Web Help Desk version 12.1 or later and an Apple Push Notification Service certificate.
Manage tickets, track issues, and resolve requests
Manage customer support tickets with priority levels, tags, and custom fields. Assign tickets to agents, set SLAs, and track resolution times. Integrate with email, chat, and social media. Generate reports and monitor team performance.
Scan receipts to digitize and organize them. Categorize expenses, add notes, and export data. Sync across devices and access receipts securely. Track spending patterns and generate reports.
Manage field operations by scheduling tasks, tracking equipment, and monitoring service provider performance. Share real-time updates, access project timelines, and generate reports.
Manage requests by creating, approving, or rejecting them. Access knowledge articles and news. View and update request statuses. Use smart ticketing and virtual agent support. Switch between tenants and search for offerings.
View trip details including driver name and number, vehicle identification, and schedule. Track live location of assigned transport. Receive notifications for trip updates and arrival times.
Track HVAC system installations and service tasks with step-by-step guidance. Access Link Systems, Link Zoning, and Link Relay Panel integration. Log service reports and update system configurations.
Manage support tickets with email integration and task automation. Assign, prioritize, and track requests. Collaborate with teams and customers in real time. View analytics and dashboards for performance insights.
Fan card lets users create and customize a personalized profile to track team support and match attendance. Share experiences with other . Submit inquiries and receive support through the . Stay updated with event schedules and match highlights.