ManageEngine allows technicians to create, access, and resolve help desk requests remotely. Track assets and manage multiple clients in one platform. Monitor request status and reduce response time.
View paychecks, clock in and out, check schedules, and update personal information. Access messages and complete tasks from a personalized home screen. Submit receipts, reconcile expenses, and use company cards with built-in controls.
Employees can create, view, edit, and resolve service requests. Track ticket status and assign tasks. Manage approvals and handle IT, HR, legal, or finance service desk operations. Access ITSM and ITAM tools for service management.
Manage requests, tasks, and approvals with real-time dashboards and an AI-powered voice assistant. Switch between service desk instances and modules. Create and assign tickets. Track progress and approvals across departments.
Manage fleet operations by accessing real-time activity feeds and industry news. Review and approve maintenance, stock, and order requests from a mobile dashboard. Track vehicle mileage and maintenance needs.
Manage tasks with real-time updates and offline access. View work orders, track time, and access customer information. Receive in- notifications and update job statuses. Sync data with the Salesforce1 platform for centralized management.
Manage requests, resolve issues, and track progress
Mobile allows agents to triage, act on, and resolve service requests offline. Update work status and accept tasks via native device features. Manage end user issues with an intuitive interface. Sync data when online.
Create and manage inspection reports directly from the field. Log maintenance requests and track their status. View property details and tenant information. Communicate with team members and update job progress in real time.
Manage projects with task lists, timelines, and Gantt charts. Assign tasks, set deadlines, and track progress. Collaborate with team members through comments and file sharing. Integrate with calendars and email. Generate reports and dashboards.
Manage incidents, track assets, and handle user requests through ticket creation and assignment. Access service catalogs and view task lists. Update user information and monitor service levels in real time.
Access and update team documentation on the go. View recent activity and notifications. Star important pages for quick access. Sync work across devices and continue tasks from where you left off. Collaborate in real-time with team members.
Technicians receive real-time notifications and track open incidents. They can update incident statuses, add notes, and access tickets. Employees can submit requests and view support resources.
Manage real estate leads with instant communication and task tracking. Respond to inquiries, schedule appointments, and monitor key events in real time. Log activities, set reminders, and access client information on the go.
Create schedules, manage shifts, communicate with team
Create and manage schedules from a phone. View employee availability. Send automatic shift notifications. Adjust schedules in real time. Approve or deny shift swaps. Handle time off requests. Communicate with employees via push messages.