Showing 1–20 of 1,000 ranked alternatives.
SolarWinds Inc.
Manage incidents and requests on the go
Technicians receive real-time notifications and track open incidents. They can update incident statuses, add notes, and access tickets. Employees can submit requests and view support resources.
Jitbit LP
Manage tickets, track issues, and resolve requests
Manage customer support tickets with priority levels, tags, and custom fields. Assign tickets to agents, set SLAs, and track resolution times. Integrate with email, chat, and social media. Generate reports and monitor team performance.
FRESHWORKS TECHNOLOGIES PRIVATE LIMITED
Manage tickets, track issues, and update status
Manage incidents, track assets, and handle user requests through ticket creation and assignment. Access service catalogs and view task lists. Update user information and monitor service levels in real time.
McDonald's Corporation
View tickets, create new tickets, and track
View active tickets with title, description, and status. Check ticket details and create new tickets. Contact desk via call or chat. Request a callback. Change or reset password. Manage approver tasks. Access system dashboard.
Wandering WiFi LLC
Access services, track notifications, manage device security
Stay secure and connected with unified onboarding and access to services like People, Notifications, and Home. View device details, IT messages, and compliance status. Manage mobile device and settings remotely.
salesforce.com
Manage tasks offline
Manage tasks with real-time updates and offline access. View work orders, track time, and access customer information. Receive in- notifications and update job statuses. Sync data with the Salesforce1 platform for centralized management.
Open Text Corporation
Submit requests and track status
Manage requests by creating, approving, or rejecting them. Access knowledge articles and news. View and update request statuses. Use smart ticketing and virtual agent support. Switch between tenants and search for offerings.
Zoho Corporation
Manage customer tickets on the go
Manage customer support tickets with priority settings and status updates. View and respond to messages, assign tickets, and track resolution progress. Access customer history and conversation logs.
ServiceNow Inc.
Manage requests, resolve issues, and track progress
Mobile allows agents to triage, act on, and resolve service requests offline. Update work status and accept tasks via native device features. Manage end user issues with an intuitive interface. Sync data when online.
VeriFone Inc.
Track sales orders and view repairs
Manage sales orders, repair statuses, and warranty information through customer service features. Contact technical support via live chat, email, or Jira Service Desk. Access Verifone tools across devices for order tracking and maintenance updates.
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