The app offers secure HIPAA compliant texting, an answering service, and pager replacement. It provides real-time texting and voice communication between clinicians, with multimedia messaging and voicemail capabilities.
Technicians receive real-time notifications and track open incidents. They can update incident statuses, add notes, and access tickets. Employees can submit requests and view support resources.
Manage team absences and approve leave or overtime requests. View colleagues' planned absences and track workforce availability. Access a personalised dashboard. Allow team members to report absences. Support multi-factor authentication.
Manage customer support tickets with priority settings and status updates. View and respond to messages, assign tickets, and track resolution progress. Access customer history and conversation logs.
Convert paper forms into workflows to streamline data collection. Create and schedule tasks for team members. Set notifications for specific conditions to track issues. Analyze collected data through built-in tools.
The app provides technicians mobile efficiency for managing tickets onsite. It includes inventory management, maintenance, troubleshooting, and invoicing with signature capture and payment collection.
Send real-time alerts and notifications for critical incidents in workers safety, IT operations, manufacturing, or disaster response. Assign alerts to specific teams or individuals. View incident details and response status on devices.
Manage tickets, track issues, and resolve requests
Manage customer support tickets with priority levels, tags, and custom fields. Assign tickets to agents, set SLAs, and track resolution times. Integrate with email, chat, and social media. Generate reports and monitor team performance.