Centralized request management allows users to collect, categorize, and prioritize reseller and customer requests in one panel. Automated workflows include rules-based routing, approvals, and escalations with SLA tracking and reminders.
Enable customers to text for support, allowing real-time replies and conversation history. Send automated follow-ups, personalized messages, and multimedia content. Track interactions and analytics to improve customer service and sales strategies.
Access customer messages and interact with visitors, leads, and customers in real time. Manage conversations across sales, marketing, and support within a single inbox.
The app supports operational data collection, asset management, and maintenance workflows. Field teams can capture, manage, and act on data in real time or offline using configurable forms and task management.
Manage service cases and collaborate with OEM teams in real time. Track equipment status and update case details. Assign tasks, set service level agreement targets, and communicate with team members through integrated messaging.