iPhone Screenshots
Description
Manage service cases and collaborate with OEM teams in real time. Track equipment status and update case details. Assign tasks, set service level agreement targets, and communicate with team members through integrated messaging.
All in one service management application provides various roles of - your customer including - service techs, managers, and other team members - with digital and real-time visibility to the equipment information. Operators or Tech can log cases and collaborate with the OEM's service team - all from an integrated, easy to use - mobile app and a web portal.
It provides the OEM teams the ability to connect, visualize, and act on customer issues within the defined Service Level Agreements.
Key Features:
- Ticket management
- Self guidance for troubleshooting
- Remote collaboration through AR/VR
- Performance monitoring
iSERV is a registered trademark owned by ITHENA whose intellectual property is iSERV.