Check in units for service and record customer signatures electronically. Conduct inventory counts and upload data directly to the system. Attach photos to work orders and access inventory pricing on devices.
Manage tickets, track issues, and resolve requests
Manage customer support tickets with priority levels, tags, and custom fields. Assign tickets to agents, set SLAs, and track resolution times. Integrate with email, chat, and social media. Generate reports and monitor team performance.
Manage calls by tracking technician locations and job statuses in real time. Log work orders and update client information directly from the field. Sync data with Enterprise to avoid double entry and streamline operations.
Manage inventory, track orders, and streamline operations
Manage sales activities with real-time data tracking and task management. Create and send digital quotes, track customer interactions, and update inventory levels. Integrate with enterprise systems for seamless data synchronization and reporting.
Manage sales processes with dealer-defined steps. Track customer interactions and update records in real time. Access product information and sales tools during showroom visits. Send and receive communications directly from the .
Manage work orders, customers, contacts, locations, tasks, and products directly from a device. Create and assign tasks, track service progress, generate invoices, and update customer information in real time.
Manage cases with a customer portal. Review diagnostic reports and approve processes. Make payments via Apple Pay. Select media options and track case status.
Manage calls, messages, and emails from a single interface. Schedule and send calendar invites. Integrate with team messaging for real-time collaboration. Set custom call routing and voicemail rules. Monitor call logs and analytics.
Manage business operations with cloud computing tools, IT management features, and cybersecurity protocols. Track expenses, schedule tasks, and collaborate remotely. Customize software for specific business needs.