The app receives SMS text messages from SolarWinds Web Help Desk for ticket creation or updates. Users require an account on a supported server running SolarWinds Web Help Desk version 12.1 or later and an Apple Push Notification Service certificate.
The app provides facility managers with mobile workflow management and real-time status updates. It allows technicians to manage work orders, complete inspections, and scan barcodes with offline capabilities.
Manage service tasks with job scheduling, work order tracking, and real-time updates. Log asset maintenance and monitor workforce locations. Sync data offline and integrate with back-office systems for streamlined operations.
Manage leads, send messages, book appointments, track
Manage leads with centralized communication across channels like SMS, WhatsApp, and Instagram DM. Schedule appointments, track reviews, and use a business phone number integrated with team inbox for streamlined collaboration.
Technicians use to diagnose equipment issues and perform maintenance. The provides equipment health insights based on historical and operational data. It detects anomalies and offers data-driven analysis for maintenance planning.
Facility managers and technicians can view service request details, check work order status, and update work orders. They can search vendor contacts and manage preventive maintenance schedules.
Manage work orders with real-time updates and status tracking. Claim and complete tasks directly from a device. Sync with a cloud-based platform for asset management and resource optimization. View assignments and update progress on the go.
Track equipment and facility issues with real-time reporting. Log maintenance requests and monitor repair status. Use QR codes to scan and report problems or manage without them. Access historical data and generate reports.