Create and manage support tickets with priority settings. Track customer interactions across multiple channels. Assign tasks, set deadlines, and monitor resolution progress. Access real-time analytics and generate reports.
The app receives SMS text messages from SolarWinds Web Help Desk for ticket creation or updates. Users require an account on a supported server running SolarWinds Web Help Desk version 12.1 or later and an Apple Push Notification Service certificate.
Configure client devices with unique identifiers and network settings. Automate firmware upgrades and device unlock during installation. Link devices to subscriber accounts for service provisioning. Sync with G2 Gateway for centralized management.
Centralized request management allows users to collect, categorize, and prioritize reseller and customer requests in one panel. Automated workflows include rules-based routing, approvals, and escalations with SLA tracking and reminders.
Capture and submit Proof of Delivery digitally. Share documents with dispatchers and accounting teams. Track shipment status in real time. Sign and send delivery confirmations remotely. Sync with customer service for updates.
Create and submit service-based field tickets to customers. Complete tickets online or offline and submit in real time. Capture customer signatures and email copies. Take photos and attach them. Duplicate or print field tickets.