Create and track support tickets. Respond to tickets directly from smartphone. Manage ticket status and priority. Access user profiles and history. Integrate with enterprise systems for seamless support management.
Manage customer support tasks on the go with real-time message tracking and inbox management. Access omni-channel support features, respond to inquiries, and collaborate with team members.
The app receives SMS text messages from SolarWinds Web Help Desk for ticket creation or updates. Users require an account on a supported server running SolarWinds Web Help Desk version 12.1 or later and an Apple Push Notification Service certificate.