The app supports the full lifecycle of incident, request, problem, change, and release management. It also provides a CMDB, knowledge management, and user surveys.
Manage requests, resolve issues, and track progress
Mobile allows agents to triage, act on, and resolve service requests offline. Update work status and accept tasks via native device features. Manage end user issues with an intuitive interface. Sync data when online.
Manage projects, communicate with teams, and schedule tasks within a single platform. Use AI agents for automation, track time, and collaborate on documents and wikis. Conduct meetings, manage sprints, and access whiteboards and dashboards.
Manage AWS resources with push notifications, monitor metrics and alarms, and access configuration details. View a dashboard for selected services. Configure AWS services and receive alerts for resource changes.
Create property inspection reports with customizable templates. Capture photos and videos during inspections. Upload documents and notes directly. Share reports with clients or stakeholders. Track inspection history and schedule follow-ups.
Technicians receive real-time notifications and track open incidents. They can update incident statuses, add notes, and access tickets. Employees can submit requests and view support resources.
View schedules for yourself and your organization. Bid on open shifts and manage shift swaps and covers. Clock in and out, track timecards and PTO balances, and request time off. Send and receive messages within the .
Manage tickets, track issues, and resolve requests
Manage customer support tickets with priority levels, tags, and custom fields. Assign tickets to agents, set SLAs, and track resolution times. Integrate with email, chat, and social media. Generate reports and monitor team performance.
Manage tasks and projects with customizable workflows. Access real-time analytics and performance metrics. Collaborate in real-time with team members. Receive personalized insights and recommendations. Set and track individual and team goals.
Track sales opportunities and validate leads. Manage territories and organize in-field activities with gamification features. Monitor team performance through leaderboards and manage team members.
Report inappropriate behavior anonymously and safely.
The app allows users to anonymously report incidents including text, photos, or video to their school or employer. It supports two-way anonymous communication and provides access to resources and notifications.
Employees can view their schedules anytime and anywhere. Set availability and notify changes. Receive shift updates and reminders. Access time-off requests and approval status. Manage personal information and communication settings.