Manage tickets, track issues, and resolve requests
Manage customer support tickets with priority levels, tags, and custom fields. Assign tickets to agents, set SLAs, and track resolution times. Integrate with email, chat, and social media. Generate reports and monitor team performance.
Control a pointer and use it as a stylus for precise screen interaction. Switch between and stylus modes. Create and present slides with smooth page turning. Record notes and annotate presentations directly on the screen.
Retrieve work schedules, request days off, and set work reminder alerts. Employees can view shifts and manage time off requests within the . Integrates with Performance Tools for labor management.
Manage store audits and track issues with real-time updates. Assign and monitor tasks for staff. Generate reports and collect photos for visual documentation. Conduct performance reviews and operational polls.
Manage work hours with quick punch-in/punch-out and visual confirmation. View detailed timecards with day breakdowns. Track real-time work segments and pay lines.