Manage internal and customer communications through voice calling, video conferencing, SMS, chat, fax, and voicemail. Integrate with -hive cloud phone system for unified messaging. Set up call forwarding and voicemail retrieval.
Access documentation, track support tickets, and submit new cases. Communicate with Customer Support Managers. Post questions in the Online Support forums. View the full documentation library.
Create and submit service-based field tickets to customers. Complete tickets online or offline and submit in real time. Capture customer signatures and email copies. Take photos and attach them. Duplicate or print field tickets.
Manage freight operations by taking and marking Bills of Lading with photos. Upload pre-shipment images to the platform. Submit support tickets and claims with attached photos. Access client-specific on-site integration features.
