Operators can send real-time incident reports with event-specific data to supervisors. Upload images, videos, or take photos directly from the field. Receive and communicate sensitive alerts and information instantly.
Manage customer inquiries with instant messaging across multiple channels. View and reply to messages in real time. Consolidate communications into a single dashboard. Transfer chats to team members for collaborative handling.
Access and view images and documents stored on a Document Imaging Server. Search for files by keyword or metadata. Download, annotate, and share documents securely. Sync with the system for -time updates.
Make voice and video calls using SIP and landline numbers. Send text messages via SIP MESSAGE. Connect to various SIP servers like Asterisk or FreeSwitch. Enable direct client-to-client calls. Use UDP, TCP, or TLS for SIP transport.
Group chats and channels allow users to create and join conversations. File sharing enables sending and downloading documents. Messaging includes text, images, and voice notes. Video and audio calls support real-time communication.
Schedule and join virtual meetings with real-time video, audio, and screen sharing. Share presentation materials and collaborate during sessions. Record and replay sessions for later review. Manage participants and track meeting history.
Share device screen with support technicians for remote assistance. Initiate and control screen sharing sessions. View connection status and manage active sessions.