Manage tickets, track issues, and resolve requests
Manage customer support tickets with priority levels, tags, and custom fields. Assign tickets to agents, set SLAs, and track resolution times. Integrate with email, chat, and social media. Generate reports and monitor team performance.
Records attendance and overtime hours offline. Tracks activity assignments and geofenced locations. Allows overtime requests and justification submissions. Syncs data when online.
Organize projects by splitting into tasks with start and due dates. Assign tasks to team members and upload files. Track progress through comments and mention team members.
Manage shared email accounts like support@, orders@, and services@. Assign, prioritize, and track emails within team inboxes. Set reminders, labels, and filters. Collaborate with team members through comments and tags.
