Manage tickets, track issues, and resolve requests
Manage customer support tickets with priority levels, tags, and custom fields. Assign tickets to agents, set SLAs, and track resolution times. Integrate with email, chat, and social media. Generate reports and monitor team performance.
Book for heavy equipment with real-time technician booking. View repair options like PM Services, DEF regenerations, and hydraulic fixes. Confirm appointments and track status directly.
Connect with qualified tradespeople via video chat to address maintenance issues. Schedule and manage service requests. Receive instant quotes and track job progress. Communicate directly with technicians and property managers.
