Manage customer cases with case lists and details, including priority settings, re-assignment, and case closure. View dashboards for customer journey insights and use dashboard cards for detailed data. Contact customers via call or email.
Manage community discussions with 1:1 and group messaging. Create public and private channels for collaboration. Send and receive messages within the community. Participate in topic-based conversations. Share updates and engage with members.
Manage live chat requests with real-time messaging and customer lead tracking. Assign and prioritize tasks within team conversations. Monitor customer interactions and update relationship records directly within the .
