Customers can swipe through their inbox to archive emails or mark them as unread. They can track email opens with read receipts and undo sent messages. The supports mail only and integrates with email services from Google, Microsoft, and Yahoo!.
View daily and future schedules and performance scorecards. Submit and edit tasks, waitlist entries, and request approvals. Access real-time data and actionable insights. Communicate with team members and managers.
Receive real-time push notifications for instant communication. Reply to SMS via a shared team inbox. Send individual or mass messages to contacts. Assign conversations to teammates. View customer details and start texting instantly.
Manage requests, resolve issues, and track progress
Mobile allows agents to triage, act on, and resolve service requests offline. Update work status and accept tasks via native device features. Manage end user issues with an intuitive interface. Sync data when online.
Access and customer messages from iPhone or iPad. View all interactions in one place. Reply to messages, categorize contacts, and manage customer inquiries directly within the .
Communicate with visitors through . Respond to messages in real time and stay available from anywhere. Manage conversations and enhance customer interactions directly from the .
Manage conversations, bookings, and payments in one
Manage customer interactions with real-time messaging, bookings, and reviews. Handle payments and marketing automations within a unified dashboard. Schedule appointments and sync team communications across channels, including SMS and social media.
Record and analyze customer conversations to identify key insights and improve communication. Automatically generate notes from calls. Provide feedback on speaking patterns to enhance service quality and sales effectiveness.
Manage customer support tickets with priority settings and status updates. View and respond to messages, assign tickets, and track resolution progress. Access customer history and conversation logs.
Manage customer interactions across multiple locations with centralized tools. Collect reviews, convert leads, and run surveys. Send texts, gather referrals, and track customer feedback.
Manage team communication with threads that keep conversations focused and relevant. Create channels to track projects and topics. Share files and messages within threads. Collaborate asynchronously without distractions.
Manage shared inboxes and collaborate on emails. , share attachments, and assign directly. Use shared labels to organize by project or department. Create canned responses for repetitive emails. Collaborate on emails in real time.
Monitor and manage location by tracking performance metrics and site ratings. Read and respond to customer reviews promptly. Send review requests to boost feedback volume. Manage customer inquiries through integrated messaging apps.
Write with AI, translate instantly, polish grammar
Offers real-time grammar corrections, style suggestions, and instant translation between languages. Users can switch between languages, predict text input, and refine messages for clarity and fluency.