Manage tickets, track issues, and resolve requests
Manage customer support tickets with priority levels, tags, and custom fields. Assign tickets to agents, set SLAs, and track resolution times. Integrate with email, chat, and social media. Generate reports and monitor team performance.
Create and submit service-based field tickets to customers. Complete tickets online or offline and submit in real time. Capture customer signatures and email copies. Take photos and attach them. Duplicate or print field tickets.
Manage work orders with real-time updates and status tracking. Claim and complete tasks directly from a device. Sync with a cloud-based platform for asset management and resource optimization. View assignments and update progress on the go.
Manage internal and customer communications through voice calling, video conferencing, SMS, chat, fax, and voicemail. Integrate with -hive cloud phone system for unified messaging. Set up call forwarding and voicemail retrieval.
Track ticket sales and attendance in real-time. Scan tickets with your device’s camera for guest check-in. Retrieve guest information and process secure payments via Square. Manage events across multiple devices without duplicating tickets.
Manage event ticket sales and inventory in real time. Process on-the-spot payments and handle check-ins quickly. Control ticket types and monitor sales data. Support both advance and day-of ticketing options.