The app receives SMS text messages from SolarWinds Web Help Desk for ticket creation or updates. Users require an account on a supported server running SolarWinds Web Help Desk version 12.1 or later and an Apple Push Notification Service certificate.
The app allows support representatives to securely chat with mobile users, co-browse websites and apps, and view screen snapshots. Support reps can also push web updates to mobile employees and end users.
Schedule appointments, reschedule, and cancel online. Set automated reminders and customize time slots. View event types and mark time off. Access all features from a single interface.
Manage field service tasks by viewing work orders in list or map view. Log activities and update job status. Access secure login with password. Sync data in real-time for accurate tracking and reporting.
Monitor fleet locations in real-time using maps. Track vehicle performance and fuel usage. Receive alerts and update vehicle statuses. Share data with team members. Access reporting tools for operational insights. Control vehicle settings remotely.
Create paperless inspections, estimates, work orders, and invoices. Configure visual inspections with interactive images. Manage customer records and scan VINs for decoding. Capture photos and take notes. Sync with OEM parts databases.