Stay connected with coworkers, customers, and partners through voice calls, video meetings, and chat messaging. Make calls over Wi-Fi, data, or carrier with video and screen sharing. Dial using 4-digit extensions and join ad hoc conference calls.
Make and receive calls using a softphone interface. Send and receive XMPP messages. Check call status and transfer calls using shorthand extensions. Access presence information. Connect over WiFi or cellular data.
Manage business communications with integrated calling, messaging, and meeting features. Transcribe conversations and generate notes using AI. Share files in team chats and receive typo corrections.
Manage customer interactions by integrating calls, texts, and contact information. Create shared inboxes, add internal notes, and use a mini CRM to track conversations and provide team members with context.
Monitor call center queues with real-time data and average wait times. Track average talk time per queue. View live agent status and performance metrics. Integrate with PBX systems for call monitoring and management.
Manage account details, view upcoming service appointments, pay bills, and check payment history. Track service requests and receive notifications. Access account summaries and contact support directly.
Manage office calls remotely using WiFi, LTE, or 3G. Make and receive calls with extension dialing. Transfer, park, and conference calls. Switch between desktop, , and tablet devices during calls.