iMXAgent
Monitor calls and manage agents remotely
eTellicom Pty. Ltd.
iPhone Screenshots
Description
Monitor call center queues with real-time data and average wait times. Track average talk time per queue. View live agent status and performance metrics. Integrate with PBX systems for call monitoring and management.
iMXAgent is a client/server application developed for the iPhone, iPod touch and iPad.
It is designed to complement our suite of Unified Communications applications which are marketed on the Siemens HiPath OpenScape Office system.
iMXAgent is a call center monitoring application and it only works with our server, combined with the PBX system.
It can't be used in stand-alone mode.
Features include:
- Queue Details (Wallboard live data)
- Average Queue Time (seconds) per queue
- Average Talk Time (seconds) per queue
- Grade Of Service – GOS, (%) per queue
- Total Calls per queue
Integration :
- Integration with eTellicom IMX PBX system
- Integration with eTellicom VisualSuite Unified Communication platform
- Integration with Siemens HiPath OpenScape Office HX, MX and LX platforms
User guide:
http://etellicom.com/iMXAgent_for_iPhone_User_guide.pdf