ManageEngine allows users to filter requests by status, view and modify tickets, and perform actions like assigning, closing, or replying. It enables remote access to support tasks, improving help desk efficiency.
Manage requests, resolve issues, and track progress
Mobile allows agents to triage, act on, and resolve service requests offline. Update work status and accept tasks via native device features. Manage end user issues with an intuitive interface. Sync data when online.
Manage live chat requests with real-time messaging and customer lead tracking. Assign and prioritize tasks within team conversations. Monitor customer interactions and update relationship records directly within the .
Capture and organize leads in one place. Share digital business cards instantly via tap or link. Receive real-time notifications when prospects engage. Automate follow-ups and track interactions.
Report facility and maintenance issues directly from a mobile device. Submit service requests that are automatically sent to NEXGEN and assigned to maintenance teams. Track issue status and resolution in real-time.
Manage contacts and track leads with customizable fields. Send emails and texts using pre-set templates. Schedule calls and sync calendar events. Monitor pipeline progress and set reminders. Share documents and notes securely.