SupportCenter Plus
Access and resolve support requests anytime
Zoho Corporation
iPhone Screenshots
Description
ManageEngine allows users to filter requests by status, view and modify tickets, and perform actions like assigning, closing, or replying. It enables remote access to support tasks, improving help desk efficiency.
ManageEngine SupportCenter Plus iPhone app lets your support representatives access and resolve requests from any place, anytime. This app reduces the response and resolution time dramatically, increasing the efficiency of your help desk team. The app, designed particularly for iPhone, gives you better user experience.
App features:
* Filter requests based on criteria such as unassigned, pending, open etc.
* View, create, edit and delete requests.
* Perform actions (assign, close, reply, forward) for requests.
* Time entry and resolutions can be added/modified for each request.
* Speech Recognition powered by Nuance.
Languages Supported:
English, Spanish, German, French, Portuguese, Swedish, Russian, Danish, Italian, Dutch, Brazilian Portuguese, Polish, Norwegian, Korean