View active tickets with title, description, and status. Check ticket details and create new tickets. Contact desk via call or chat. Request a callback. Change or reset password. Manage approver tasks. Access system dashboard.
Plan, organize, and track tasks with project-based progress tracking and deadline management. Assign tasks to team members, set priorities, and monitor completion. Each user has personal inbox and outbox filters for streamlined handling.
Manage service cases and collaborate with OEM teams in real time. Track equipment status and update case details. Assign tasks, set service level agreement targets, and communicate with team members through integrated messaging.
