Plan daily tasks based on ticket type and location. Upload photos without using device storage. Make calls or send emails directly from the . Track ticket status and manage operations efficiently.
Manage tickets, track issues, and resolve requests
Manage customer support tickets with priority levels, tags, and custom fields. Assign tickets to agents, set SLAs, and track resolution times. Integrate with email, chat, and social media. Generate reports and monitor team performance.
Check positive responses for excavation tickets. View active tickets across Michigan. Learn safe digging practices and explore excavation activity in your area.
Locate utilities and record positions with pinpoint
Locate underground and above-ground utilities with pinpoint mapping. Record and manage data points for infrastructure. Export data or relocate previous map entries. Answer location-based questions about services or damages.
Manage event ticket inventory and pricing, view sales and event status. Search and update customer records, process refunds, and resend tickets. ttendance reports. Update account details and reset passwords.
Order and manage services by placing requests for Smart Hands, Work Visits, shipments, and trouble tickets. Review and approve orders and shipments. Communicate with technicians. Clone, modify, or cancel orders. Generate reports on orders and users.
Manage customer support tickets from multiple channels including email, phone, chat, Facebook, Twitter, and website. View all accessible tickets, prioritize them, and respond directly from your phone.