Manage tickets, track issues, and resolve requests
Manage customer support tickets with priority levels, tags, and custom fields. Assign tickets to agents, set SLAs, and track resolution times. Integrate with email, chat, and social media. Generate reports and monitor team performance.
Track attendance with facial recognition and geotag locations. Manage leave requests and view payroll details. Access helpdesk support and connect with peers. Monitor performance metrics and handle recruitment tasks.
Manage customer interactions across the sales process and full customer lifecycle. Track records, access data from multiple modules. Integrate with Gmail, Outlook, Mailchimp, WordPress, and WooCommerce.
Manage time off by submitting requests and viewing leave schedules. Track attendance and shift changes. Update personal data. Request overtime and reimbursement. Access payroll information and company policies.
