The app receives SMS text messages from SolarWinds Web Help Desk for ticket creation or updates. Users require an account on a supported server running SolarWinds Web Help Desk version 12.1 or later and an Apple Push Notification Service certificate.
Allows users to monitor server performance with real-time CPU, GPU, memory, disk, and network metrics. They can browse and edit files via SFTP, rename, delete, and transfer files.
Manage customer interactions through team-based SMS communication. Send and receive messages via a dedicated phone number. Track conversations, assign support tickets, and monitor response times.