Manage customer inquiries with instant messaging across multiple channels. View and reply to messages in real time. Consolidate communications into a single dashboard. Transfer chats to team members for collaborative handling.
Manage service cases and collaborate with OEM teams in real time. Track equipment status and update case details. Assign tasks, set service level agreement targets, and communicate with team members through integrated messaging.
Customer relationship management for organizations.
The app provides a customer relationship management solution for organizations. It offers a single view of customers and automates sales processes from lead qualification to promotional campaigns.
