The app receives SMS text messages from SolarWinds Web Help Desk for ticket creation or updates. Users require an account on a supported server running SolarWinds Web Help Desk version 12.1 or later and an Apple Push Notification Service certificate.
Manage customer interactions through team-based SMS communication. Send and receive messages via a dedicated phone number. Track conversations, assign support tickets, and monitor response times.
Access vessel positions and details with advanced search and time slider features. Query by area, report incidents, and monitor oil spills. View electronic nautical charts with offline access. Receive local notifications and cluster alerts by color.