Manage requests, resolve issues, and track progress
Mobile allows agents to triage, act on, and resolve service requests offline. Update work status and accept tasks via native device features. Manage end user issues with an intuitive interface. Sync data when online.
Track ticket sales in real-time to monitor event performance. Check-in attendees using fast ticket scanning from any device. Monitor live attendance for smooth event management. Manage orders with reissues, cancellations, and refunds.
Technicians can view assigned jobs by date or calendar. Access full job details including , client information, address, and time slot. Confirm diagnostics with a client signature on the device. Submit diagnostic results, parts, and labor costs.
Find on-site IT jobs matching your skills. Accept and complete work orders directly. Get paid automatically without invoicing. Track job history and earnings. Communicate with clients and businesses through the .
Create and submit service-based field tickets to customers. Complete tickets online or offline and submit in real time. Capture customer signatures and email copies. Take photos and attach them. Duplicate or print field tickets.
Technicians receive real-time notifications and track open incidents. They can update incident statuses, add notes, and access tickets. Employees can submit requests and view support resources.
Manage field tickets with creation and status updates. Perform gauge calculations and collect measurement data. Document billable activities and capture signatures. Store and retrieve data offline in areas without cellular service.
Manage tasks with real-time updates and offline access. View work orders, track time, and access customer information. Receive in- notifications and update job statuses. Sync data with the Salesforce1 platform for centralized management.