Receive remote technical support by allowing technicians to view your iPhone screen. Request a session, obtain a nine-digit session key, and enter it in the to start the remote support process. Share your screen for troubleshooting.
The app allows users to connect to remote PCs from any location. Technicians can launch remote support, screen sharing, or unattended access sessions to fix issues in real time.
Join and present from iPhone, iPad, or Apple Watch. Share screens and chat during calls. Use hands-free features for smoother interactions. View meeting history and manage participants.
Users can initiate remote support sessions by sharing a 9-digit code with a technician. Real-time screen sharing allows technicians to guide users through troubleshooting. Sessions use encryption for secure communication.
Manage tasks with real-time updates and offline access. View work orders, track time, and access customer information. Receive in- notifications and update job statuses. Sync data with the Salesforce1 platform for centralized management.
Use AR to annotate video and audio streams with spatial text and markups. Collaborate in real time by connecting experts. View annotated equipment visuals overlaid with instructions. Share annotated sessions for review and documentation.
Enable remote technicians to connect and troubleshoot issues using augmented reality. Share camera feeds to view environments remotely. Add interactive annotations and communicate in real time to guide on-site personnel and resolve problems.
Manage customer support tickets with priority settings and status updates. View and respond to messages, assign tickets, and track resolution progress. Access customer history and conversation logs.