Monitor contact center operations anywhere, anytime.
The app provides real-time monitoring and management of OpenScape Contact Center agents and queues. Users can view agent and queue status, change agent routing states, and adjust queue parameters.
View account performance with interactive filters and date-specific reviews. Access key metrics like SL, AHT, ASA, and call data. Dive deeper into detailed figures for each metric. Sync with Cisco, Genesys, CRM, and QMS systems.
Centralized billing and accounting management solution.
The app provides centralized billing and accounting management for tracking calls across IP and traditional telephony networks. It offers a unified view of network communication costs and traffic for businesses of all sizes.
