Field technicians can synchronize data with an on-demand server, access service workflows, generate and sign documents by touch, view interactive maps with customer locations, check current warehouse stock, and review technical documents.
The app provides field service technicians remote access to customer and service request information. Technicians can update tasks, capture details, access inventory, and manage parts with or without internet connectivity.
Manage tasks with real-time updates and offline access. View work orders, track time, and access customer information. Receive in- notifications and update job statuses. Sync data with the Salesforce1 platform for centralized management.
Commercial service contractors manage jobs better.
The app provides commercial service technicians with access to job details, time tracking, and media documentation. It allows for reporting issues, viewing asset history, and receiving schedule updates, reducing office trips and calls.
Access work activities, manage routes, and view activity details. Provide updates, manage inventory, and communicate with peers. Retrieve and execute tasks from a mobile device. Track ongoing communications and manage work-related processes.
Manage Cat equipment with personalized tools and service recommendations. Access operating manuals and maintenance schedules. Diagnose fault codes and view real-time health, fuel, and usage data. Track orders, purchase history, and request service.
Perform warrantable repair pre-authorizations, capture and share photos for part return processes, submit field product reports, access workbench, look up vehicle recalls, and include images or video in all modules.
View and pay bills, check invoice and payment history, track orders, create and update support tickets. Repoint Toll-Free numbers, set notification preferences, and monitor network status through a secure single sign-on interface.
Track work orders and manage schedules. Log equipment status and maintenance history. Receive real-time updates and communicate with team members. Access job details and submit reports directly from the .