Field technicians can synchronize data with an on-demand server, access service workflows, generate and sign documents by touch, view interactive maps with customer locations, check current warehouse stock, and review technical documents.
Manage tasks with real-time updates and offline access. View work orders, track time, and access customer information. Receive in- notifications and update job statuses. Sync data with the Salesforce1 platform for centralized management.
Access work activities, manage routes, and view activity details. Provide updates, manage inventory, and communicate with peers. Retrieve and execute tasks from a mobile device. Track ongoing communications and manage work-related processes.
Manage Cat equipment with personalized tools and service recommendations. Access operating manuals and maintenance schedules. Diagnose fault codes and view real-time health, fuel, and usage data. Track orders, purchase history, and request service.
Perform warrantable repair pre-authorizations, capture and share photos for part return processes, submit field product reports, access workbench, look up vehicle recalls, and include images or video in all modules.
View and pay bills, check invoice and payment history, track orders, create and update support tickets. Repoint Toll-Free numbers, set notification preferences, and monitor network status through a secure single sign-on interface.
Track work orders and manage schedules. Log equipment status and maintenance history. Receive real-time updates and communicate with team members. Access job details and submit reports directly from the .
Technicians can view assigned jobs by date or calendar. Access full job details including , client information, address, and time slot. Confirm diagnostics with a client signature on the device. Submit diagnostic results, parts, and labor costs.