Receive orders and service requests from customers via the Dining . Manage the full ordering workflow through the POS system. Track order status and respond to service requests directly.
Manage account balances and view transaction details. Upload claims and submit receipts. Access email and SMS alerts. Contact administrators via email or phone. Use stronger authentication methods. View profile, dependents, card details, and PIN.
Order and manage services by placing requests for Smart Hands, Work Visits, shipments, and trouble tickets. Review and approve orders and shipments. Communicate with technicians. Clone, modify, or cancel orders. Generate reports on orders and users.
Manage event ticket inventory and pricing, view sales and event status. Search and update customer records, process refunds, and resend tickets. ttendance reports. Update account details and reset passwords.
Manage customer accounts with sign-in and gift card balance checks. Process sales and schedule appointments. Track rewards and send marketing messages. Generate reports and access data via cloud.
Create service tickets for equipment issues from a phone. Make one-touch calls to support teams. Receive push notifications for updates and service status.
Manage tickets, track issues, and resolve requests
Manage customer support tickets with priority levels, tags, and custom fields. Assign tickets to agents, set SLAs, and track resolution times. Integrate with email, chat, and social media. Generate reports and monitor team performance.
Sales staff can upload customer photos directly from their phones to . Submit photos for client records. Access and manage submitted images within the . Share photos with team members or clients as needed.