IT Support Coach

IT Support Coach – Learn, Practice, Get Hired IT Support Coach is an all-in-one learning and practice app designed for aspiring IT support technicians, helpdesk professionals, and beginners preparing for CompTIA certifications. Whether you’re starting from zero or preparing for your next certification, IT Support Coach helps you learn faster, practice smarter, and build real-world IT confidence What You’ll Learn • How to troubleshoot common IT issues step-by-step • How to communicate professionally with users, engineers, and IT teams • How to handle real helpdesk tickets and workplace scenarios • How to prepare for IT job interviews with confidence NEW: CompTIA Certification Exam Prep Now featuring structured exam preparation for: • CompTIA ITF+ (IT Fundamentals+) • CompTIA A+ Core 1 • CompTIA A+ Core 2 • Each certification includes: • Exam objectives broken down into clear learning sections • Practice questions aligned with official CompTIA objectives • Progress tracking to focus on weak areas • Beginner-friendly explanations for complex concepts IT Fundamentals Learning Path Start from zero with a structured IT Fundamentals path designed for beginners and career switchers. You’ll learn: • How computers work (from power button to desktop) • Hardware basics (CPU, RAM, storage, peripherals) • Operating systems (Windows & macOS fundamentals) • Files, software, and user accounts • Networking basics (Wi-Fi, routers, internet concepts) • Security fundamentals (passwords, MFA, phishing awareness) • Cloud and online services explained simply • How IT support workflows really function Each module is short, practical, and focused on real-world understanding, not memorization. Key Features • Daily IT Lessons Short, focused lessons covering Windows, Networking, Office 365, VPNs, DNS, Cloud, Security, and more. • Troubleshooting Scenarios & Decision Trees Practice real problems such as: • Wi-Fi connected but no internet • Slow computers • VPN not connecting • Outlook not syncing • Login and MFA issues Learn how to think through issues the way real support technicians do. • Soft Skills & Communication Training Learn how to: • Talk to frustrated users calmly • Write clear, professional ticket notes • Escalate issues properly • Communicate with senior engineers, DevOps, and cloud teams • Interview Practice Mode Prepare for technical and behavioral interview questions with clear explanations and real examples. • Flashcards & IT Dictionary Quickly review commands, concepts, and terminology used in real IT environments. • Bookmarks & Progress Tracking Save lessons and flashcards for later and track your learning progress across IT Fundamentals and advanced topics. Who This App Is For • Entry-level IT & Helpdesk candidates • Career switchers moving into IT • IT students and certification learners • Anyone who wants real-world IT support skills Why IT Support Coach? Because real IT jobs aren’t about memorizing definitions — they’re about thinking clearly, troubleshooting logically, and communicating effectively. Start learning how real IT professionals work.