Description
Main Menu Tabs
Home
“See today’s classes, quick links, and important updates.”
My Swimmers
“View each swimmer’s profile, level, and progress.”
Schedule & Attendance
View Schedule – “See all your upcoming classes.”
Change Schedule – “Request a new day or time for your class.”
Report an Absence – “Let us know if you can’t make a class.”
Book a Make-Up Class – “Use your make-ups to reschedule missed lessons.”
Change Weekly Classes – “Increase or reduce how many classes you have per week.”
Requests & Forms
Update Plan / Membership – “Change your plan or class type (private, semi-private, group).”
Add / Remove Swimmer – “Add a new swimmer or remove one from your family account.”
Pause Membership – “Ask to temporarily pause your lessons.”
Cancel Membership – “Request to cancel your lessons.”
General Request – “Anything else you need from our team.”
Messages & Support
Chat With Our Team – “Send us a message for quick help and questions.”
Announcements – “Read important updates, closures, and news.”
Feedback & Complaints
Send a Suggestion – “Share your ideas to help us improve.”
Report a Problem – “Tell us if something didn’t go well so we can fix it.”
Billing & Payments
Current Plan – “See your active plan and class details.”
Upcoming Charges – “Check your next billing date and amount.”
Payment Methods – “Update or change your card on file.”
Payment History – “View past invoices and payments.”
FAQs & Policies
Swim Levels & Program – “Learn how our levels and progress system work.”
Make-Up Policy – “Understand how and when you can book make-ups.”
Cancellation & Pause Policy – “Read about stopping or pausing lessons.”
Pool Rules & Safety – “Know what to expect at the pool.”