Description
4Tel AI is an intelligent AI-powered call center,
designed to help businesses manage customer calls faster, smarter, and more efficiently.
Track calls, summaries, recordings, and callback requests — all in one place, instantly.
Your AI call center is now in your pocket.
Key Features:
Call Detail Records (CDR): View all incoming & outgoing calls.
Call status: Answered, No Answer, Busy, Failed.
Full call details: duration, time, caller ID.
Listen or download call recordings.
View AI-generated transcript & sentiment analysis.
Callback Requests: Receive callback requests automatically from the AI system.
Full details per request: customer number, summary, date, recording.
Update status (Pending – In Progress – Completed).
Instant notifications for new callback requests.
AI Agent: AI handles customer calls automatically.
Converts every call into a structured summary.
Supports Arabic & English conversations.
Customize AI behavior through a prompt.
Analyze customer intent and sentiment.
WhatsApp Notifications: Receive instant WhatsApp notifications for every call, including:
Call summary
Duration
Timestamp
Topic
Recording link
Caller number (tap to call)
FAQ Management
Add, edit, and delete FAQs.
Connect FAQs to the AI knowledge base.
Automatic indexing after updates.
Full Arabic Support
All screens, menus, and summaries support Arabic seamlessly.