Description
All in one service management application provides various roles of - your customer including - service techs, managers, and other team members - with digital and real-time visibility to the equipment information. Operators or Tech can log cases and collaborate with the OEM's service team - all from an integrated, easy to use - mobile app and a web portal.
It provides the OEM teams the ability to connect, visualize, and act on customer issues within the defined Service Level Agreements.
Key Features:
- Ticket management
- Self-guidance for troubleshooting
- Remote collaboration through AR/VR
- Performance monitoring
iSERV is a registered trademark owned by ITHENA, whose intellectual property is iSERV.