Q-EZ

QueueEZ keeps queues calm and predictable for busy retail stores, salons, restaurants and other customer focused businesses. QueueEZ is a queue management app that makes hosting and queuing easy. It gives your team clear wait times, live visibility of every customer in the queue and clear data on what people are visiting you for, whether you run a retail store, salon, restaurant or any other in person service. Instead of customers standing in a frustrated line, QueueEZ helps you run an organised, fair and transparent queue. Your host and team can see exactly how long each customer has been waiting and how long they have been served for, so you can keep things moving even at peak times. You also get a clear view of why customers are visiting. QueueEZ records the reason for each visit, so you can track which sales and services are driving demand. Over time this builds a picture of customer trends that you can use for staffing, training and promotions. Built in charts show how long each of your products or services takes. You can compare visit types, spot bottlenecks and see where your team is spending time, all from your iOS device. Customer friendly QR queues With supported plans you can go beyond the traditional queue and let customers join digitally using QR codes. Create branded QR codes that link directly into your queue so customers can scan, join and then continue shopping or relaxing instead of standing in line. Customers can view their place in the queue through a live status link. When it is nearly their turn, you can send a cloud message to bring them back. This reduces walkouts, lowers perceived waiting time and gives a more modern, premium experience. Live performance tracking QueueEZ is not just a queue manager. It is also a live performance tracking tool for your team. You can log the outcome of every interaction, define your own KPIs and see results at both advisor and store level. Track which services convert best, which products are driving results and how individual team members are performing. This makes coaching easier and more focused. Instead of relying only on overall store results, you can see what is really happening in each interaction and support your team with accurate, real time data. Smart analytics and export You can explore your data for today, for the current month or for any custom date range when you want to dig deeper into trends, all directly in the app. When you need to build your own dashboards or share results more widely, you can export your data to Excel and plug it into your existing reporting tools. Plans and features Free Get started with QueueEZ in your store, salon or restaurant. Includes queue management, clear wait times and access to core analytics views. Limit of 15 customer additions. Essentials Ideal for small teams who want to move away from paper lists and whiteboards. Includes everything in Free with an increased limit of up to 50 customer additions. Unlimited Designed for busy locations that handle a high volume of customers. Includes everything in Essentials with no limit on how many customers you can add each day. Performance Pro Unlocks the complete QueueEZ experience. Includes everything in Unlimited, plus • QR codes so customers can join the queue from their own phone • Live queue links where customers can check their position at any time • Cloud messaging to alert customers when it is their turn • Live performance tracking so you can log KPIs and outcomes for every interaction across your team All plans include core analytics, wait time tracking and data views. Advanced features such as QR queue joining, live customer status pages, cloud messaging and performance tracking are available with the Performance Pro plan. Availability of plans and specific features may vary by country or region.