Description
Core Features
- Insurance Benefits Inquiry
- View policy details including validity period, status, coverage benefits, and plan information.
- Hospital Search
- Search for network medical institutions covered by your policy.
- Filter by: type (public/private), grade (e.g., tertiary), category, 24-hour/emergency services.
- Supports keyword search, location-based lookup, and one-click navigation/appointment.
- Click to view details of each institution.
- Claims Processing
- Submit online claims (for amounts within policy limits).
- Steps: Select policy → confirm terms → choose applicant relationship → select medical institution → enter visit date/coverage type/claimed amount → upload documents.
- Track progress or supplement materials anytime.
Value-Added Services
- Video Doctor
- 24/7 video consultation with licensed doctors for common illnesses, chronic conditions, or minor emergencies.
- Doorstep Medication Delivery
- Get prescribed medications delivered to your home.
- Dedicated Assistant
- Non-medical support via text/image chat for any service-related queries.
- E-Health Records
- Hospital-grade electronic health records stored permanently.
- Updated during video consultations with doctors.
Customer Service
- 24/7 Support:
- Hotline: 400-880-8820.
- In-app access: Click the phone/chat icon during transactions to connect instantly.