Twilio Flex
Connect customers with employees anytime
Twilio, Inc.
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iPad Screenshots
Description
Manage customer interactions with real-time data access and AI tools. Route calls and messages to agents on personal devices. View customer history, use voice and chat, and send notifications. Collaborate across channels with shared contact views.
Flex Mobile extends your Twilio Flex contact center to connect customers with your employees, wherever they are. Flex Mobile unlocks all Twilio Flex functionality to empower customer-facing teams with a shared view of customer data to reduce handle time, AI features to increase productivity, and compliant omnichannel communications on personal devices.
Contact center interactions can now be routed to the right employee, wherever they are, to connect employees in the field, in-store, or at local branches to reduce transfer rates and improve visibility by analyzing interactions over mobile devices. Supervisors can use this enhanced visibility to improve quality management on mobile communications and ensure every customer interaction is delivering value.
Flex Mobile requires an existing Twilio Flex account.
App information from Apple App Store. Twilio Flex and related trademarks belong to Twilio, Inc..