3 votes - Education - First release: 2012-11-05T05:07:16Z

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Description - 4+

Welcome to the QA ITIL Service Management Mobile App. 

This app provides a brief overview to anyone new to ITIL Service Management and is a handy reference
This app helps people familiarize themselves on the basics of the ITIL Service Management framework prior to start of ITIL training courses.  
Features

• Videos: Alan Holmes, QA’s Head of Service Management – Product Development speaks about the various stages of the service management lifecycle and explains the importance of each of these.  
• Test Preparation: The quiz feature helps you practice   for the foundation level exam 
• Exam Tips: The exam guidance and tips prepare   delegates for the question types and best possible responses
• ITIL 2011: Explains the key differences between ITIL 2011 and ITIL 2007 (formerly known as Version 3 or V3) 
• Glossary: This sections lists the key terms and acronyms associated with the Service Management Lifecycle.