Field Force Automation

Field Force Automation, or FIFA is an automated process to monitor, streamline and manage field support operations. • Real time update against the complaint • Better capture of working performed by the field engineer • Faster response to the customer against his complaints • Better call management by the field force, reflecting better SBD and closure of the complaint with in SLA timeline • With all details of the complaint listed, field engineer can better diagnose and serve against the complaint he is attending • Efficiency/productivity of the field force can be obtained based on their daily working through the tool • Improve in communication between the field force and its regional center • With Punch In report, the regional team has a better understanding of which engineers are active in a given day, thus leading to call assignment to the available field engineers • Making conveyance gets easier as details are already captured, thus enabling field engineer to submit fast, and enabling SDMs to check and approve quickly.