Agent Mobile Experience
Manage customer calls and texts on-the-go
Total.Care Holdings, LLC.
iPhone Screenshots
Description
Enable team members to manage customer communications via phone and text from anywhere. Collaborate in real-time while maintaining a unified business identity across devices. Access voice and text capabilities through a softphone interface.
Enable your team to manage customer phone and text interactions on-the-go with this mobile application.
An all-in-one collaboration tool used across the world to mobilize your workforce while keeping you connected to your customers and prospects.
Never miss another sale or service opportunity.
- Enable on-the-go employees to stay connected to clients and colleagues no matter where they are
- Maintain a single business identity across all employee mobile devices
- Sign in as a softphone, VoIP device, or PSTN device
- Set availability (Ready or Not Ready) to route business phone calls and text messages and respond on behalf of the organization
- Check the status of colleagues
- Gain insights into call, text, email, chat and social channel volumes and see what is waiting in queue
- Transfer and requeue conversations to another queue or external destination
Use of the CallCorp app requires a paid subscription and is only available for existing customers. Data charges and voice minutes may apply to mobile app usage.