WAhCRM

Multi-Agent WhatsApp Chat - How to secure sales lead faster? - How to solve customers problems efficiently? - How to target the right customer? - Sales personnel is required to carry 2 phones (personal & private). Company to provide a different phone line and phone for each employee. - Sales personnel is using personal phone for business transaction. Upon resignation, Company will lose its customer rapport and database. - Customer might not get immediate response due to the absence of the PIC, eg. the customer service rep is on MC and he/she carries the phone along, the reply will be delayed until the employee resume work. - Unable to monitor the quality of service provided. How WAhCRM solution can help? - Sales personnel to download WahCRM app using his own phone. - Both personal line and company line will be utilizing the same phone. - All sales personnel will be using ONLY ONE & SAME company line. - Business onwer and/or manager to receive enquiries concurrently and assign sales lead accordingly (optional and customizable). - Resigned staff will be disabled from the company line and sales lead will be transferred to another team member with all previous conversation saved. - No delay in attending to customer enquiries. In the absence of the PIC, there will be support from team members as all conversations are shared. - Enquiries and problems from customers will be solved ASAP. - The shared conversations among all allowed business onwers and/or managers to monitor the quality of their service (optional and customizable).