Incident Management

Application Description The role of the IT operations team in the organization is to ensure the safe and stable operation of business systems, and to minimizing adverse business impacts and restoring and normalizing services as soon as possible in the event of an IT-related system failure. Providing users with timely and appropriate failure-related information and not to cause confusion during the disaster-to-recovery period is also a central task of the IT team. However, in many IT operations teams send and communicate failure-related information to internal users through e-mail. That means that there is no means of communicate with the user in the event of a failure of the corporate network or e-mail system itself. Also, because there is no platform to that manages failure information status and action requested to the users; users cannot immediately see the recovery status when they need it, they often must search relevant information from a large number of emails sent by the IT department. IT operations teams also spend tremendous amount of time in interacting via e-mail, that gives them very little time to focusing on their main business and response to critical issue. Decreasing productivity is also another side effect. IMS provides you a platform that can register, update and any communication throughout an entire organization without relying on the health of the corporate networks and emails etc. This provides the IT operations team to manage and communicate all failures in one place, analyze failure trends and consider improvements and countermeasures in addition to reducing user interaction time and focus on your main business. Users are the first to get information in the event of a failure and can plan their own work.